Same Day Shipping: Order Before 11:30a PST M-F Free Shipping in the U.S. with $250+ Order* See FAQ
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Frequently Asked Questions (FAQ)

1. Do you price match?
Yes, simply send us the link to where you found it cheaper and we will work with you. If pricing in our retail store is different, please let us know and we will honor the best price (excludes shipping and international fees).

2. Do you offer free shipping?
Yes, with $250+ order. * 

*Certain exclusions apply on products with limited margin. A note will be in the description of the item. Excludes Puerto Rico and Hawaii (if in these states, you will need to call to order and shipping will not be free.) 

3. If I bought a bike from you, do you offer a discount?
Yes, contact us for a special code to use on the website or you can place an order over the phone.

4. When will my order ship? 
M-F same day shipping when order placed before 11:30a PST. 
*Disclaimer: there have been shipping carrier delays due to high volume so keep a close eye on the tracking number.

4. How will my order ship if I choose free shipping?
We use USPS if it is a lightweight package and lower value. If high value and a large package we will ship UPS. 

5. For international shipping, are there additional customs fees?
Yes, please contact your local customs office to find out how much. We are not responsible for import fees to other countries.

6. Why is shipping so expensive?
If shipping seems expensive, please contact us and we will work with you.

7. What is your return policy?

8. Why aren't there parts for my bike on your website?
We list accessories for the newest bikes and only parts we keep in stock*. Contact us via the info below to get items not on our website ordered.

*Note: Some parts on the website we keep on as special orders* once we stop stocking them, please watch for this in the descriptions.

*Special orders: if you purchase an item that is a special order, the manufacturer may have changed something about the item and we will notify you prior to shipping.

9. Can I pick up my order?
Yes, please select pick-up at checkout and we will contact you when it is ready.
In store pickup hours are Tues-Sat 9:00 AM-5:30 PM

10. Where are you located?
3617 India St
San Diego, CA

11. How can I contact you?
Online/Out of State Orders: 858-633-7121 Hours: M-F 8a-5p PST
In Store Orders/Pickup: 619-233-4762 Hours: Tues-Sat 9:30a-5:30p PST